WHAT TO EXPECT
You are buying fine jewelry – sterling silver, gold, or platinum jewelry. No gun parts are used in our products.
Joe Wall’s designs look so similar to actual gun parts because he is a firearms engineer. Joe’s jewelry is designed and crafted using a combination of cutting-edge 3D design software, the latest technology, and years of master craftsmanship experience to bring you high-quality jewelry. Just as people demand the best out of their firearm so to do they demand the best out of their jewelry.
WARRANTY
All Joe Wall jewelry has a limited manufacturer warranty. If there is an issue with your piece, please notify Joe Wall Design, LLC through the Contact Us form and we will respond with in 24 hours to discuss resolving your issue. If you want to request repairs or re-polishing feel free to contact us through the Contact Us form.
RETURNS AND EXCHANGES
Refunds are available to customer if unsatisfied with their order. To process a refund contact us through the Contact Us form and we will respond with in 24 hours to discuss resolving your issue. Return shipping is the responsibility of the customer. Item must be returned within 14 days of purchase. Money back, store credit, or item exchange (buyer’s choice). After JW receives the item returned, a refund will be given. The complete item must be returned with its original packaging and in original condition.
SHIPPING
Shipping options vary, depending on product availability.
If a product is IN-STOCK you will have a few options at check out:
USPS Standard Shipping – 3-7 Days
USPS Priority Shipping – 2-3 Days
FedEx Expedited Shipping – Available on Request
All shipments will include a tracking number.
If a product is MADE-TO-ORDER you will have one shipping option once you proceed to check out:
Made-to-Order Shipping – Typically ships within 3-4 weeks
You will receive a confirmation email once you place your order confirming estimated timeline. Once your order ships you will receive a tracking number via email.
If you wish to order a ring we can send you a link to a ring sizing tool to confirm your ring size before we ship your order. We will be in contact via email to confirm sizes. Any questions please contact joe@joewalldesign.com
International shipping is available. Please contact joe@joewalldesign.com for questions. International shipments will be subject to charges (e.g. import tax). These costs must be paid by the recipient.