FAQ for Joe Wall
Do you offer a warranty?
Yes. The official policy is that all Joe Wall Design LLC pieces have a limited manufacturer’s warranty for 12 months from the date of purchase. But quality and customer service are extremely important to me. If you have any issues, please do not hesitate to reach out. I want to hear from you, and I would like an opportunity to fix whatever issue you may have. If items are defective, damaged, or malfunctioning in any way due to manufacture defect then repairs/refurbishment/replacement will be free of charge.
What is your return or exchange policy?
While we truly belive you’ll be satisfied with your order, if for any reason you are unsatisfied simply reach out. To process a refund or exchange contact us through the Contact Us form and we will respond within 24 hours to discuss resolving your issue. After Joe Wall receives the item, a refund will be given. Return shipping is the responsibility of the customer. Item must be returned within 14 days of purchase. Money back or item exchange (buyer’s choice). The complete item must be returned with its original packaging and tags attached.
What if I lose my jewelry?
It happens. Reach out to us and we will offer you a discount if you would like to replace it with a new Joe Wall piece. You can reorder the same piece or something different. We’re happy to help.
What happens if my chain breaks?
It is uncommon, but if your chain breaks, simply reach out to me. We can discuss replacing or repairing the chain.
How do I clean my jewelry?
Use a microfiber cloth to wipe your jewelry. For deeper cleans use a jewelry cleaning kit. See our cleaner, here.
Do you offer repairs or re-polishing?
If you want to request repairs or re-polishing, feel free to contact me. Send me pictures of your pieces. We’ll discuss it and figure out the best solution.
How should I store my jewelry?
My advice is that you keep your jewelry in a safe place, like a jewelry box. This is because you do not want your jewelry pieces touching each other. Protect your jewelry from being scratched. If you don’t have a jewelry box, keep your piece in the Joe Wall Gun Box or velvet bag we include with your order.
Can I wear my jewelry in the shower?
Normally, it is ok to shower with our fine jewelry. Fine jewelry is gold, silver, and platinum. Showering with your stainless steel or titanium jewelry should be ok, too. But, to keep your jewelry in good condition I recommend taking the jewelry off before your shower. That is just my recommendation.
Is this brass?
No. Our jewelry is made with fine materials like sterling silver, gold, and platinum. Some of our key rings and non-jewelry products are crafted from brass, but not our fine jewelry.
What is fine jewelry?
My designs are made of fine jewelry. This term is used to describe jewelry that is made from precious metals such as gold, silver, or platinum. This type of jewelry is durable and made to last. I use fine materials because it can be worn every day.
Do we make fashion jewelry?
Fashion jewelry, also known as costume jewelry, is commonly classified as jewelry made from brass or steel then coated in a layer of gold or silver. Currently, we do not make any fashion jewelry. We only make fine jewelry.
Are your gemstones and diamonds natural or grown in a laboratory?
We offer both options. Lab grown gemstones and diamonds are an amazing product. They are known by many other names like synthetic stones, sustainable diamonds, engineered gemstones, and other similar terminology.
Can you tell the difference between lab grown and natural diamonds or gemstones?
There is no visual difference. You will not because to tell the difference. It requires expensive laboratory equipment to be able to differentiate between natural and lab grown diamonds.
Is this made from a firearm, accessories, or bullets?
No. My pieces do not include any parts of firearms, firearm accessories, or ammunition. I model our jewelry designs in a computer software program then 3D print the design. The 3D print is used to make an investment cast which is filled with the fine materials (like sterling silver). This process is cutting edge in jewelry design. It allows my design to be incredibly precise.
Did you have to cut up a firearm to make your jewelry?
No. I model the design without breaking any firearms. I use drawings, my own measurements, and reverse engineering to recreate the design.
Can you help me determine my ring size?
If you do not know your ring size, you can use this tool to determine the best fit. Joe Wall Ring Sizer Tool. When we design custom rings, bridal bands, or engagement rings we like to make a 3D print set and mail sample sizes to the customer so they can try it on and make sure it fits. Each ring design can fit slightly differently, so when it comes to a big purchase, we work with you to make sure we get it right.
Is the Joe Wall Gun Jewelry box included in my order?
We normally included the Joe Wall Gun Jewelry Box. The exception is some of our smaller pieces (such as Key Rings, Patches, and Mantra Rings). We include a picture of the packaging on most of our product pages. If you would like to order a Gun Jewelry Box or make sure it’s included in your order, simply contact us.
What can I expect when I order a Joe Wall piece?
You are buying Sterling Silver or Gold Jewelry. No gun parts are used in our products. No guns were harmed in the making of our products. Joe Wall’s designs look so similar to actual gun parts because he is a firearms engineer. Joe’s jewelry is first designed using 3-D design software. Then, he uses a 3-D printer to print a wax piece. The wax piece is used to cast an investment mold. The mold is injected with the precious material (gold or silver). The resulting piece is polished to perfection. If a coating is required, as with silver, we use Rhodium. Once inspected and approved that piece becomes the master design. We make more models using the master piece. This technique is the leading industry standard protocol for designing high quality jewelry. Just as people demand the best out of their firearm so to do they demand the best out of their jewelry.
Domestic Shipping
Shipping options vary, depending on product availability. If a product is IN-STOCK you will have several shipping options once you proceed to check out.
International Shipping
Options Available, contact us for more information.
Tracking
All shipments include a tracking number and shall be delivered through the USPS, UPS, or FedEx service.
Lead time on out-of-stock items
If a product is OUT-OF-STOCK you will have one shipping option once you proceed to check out: Pre-Order Standard Shipping (estimated delivery within 3 weeks). You will receive a confirmation email once you place your order confirming the delivery date. Once your order ships you will receive a tracking number via email.